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Outbound call center agents typically are selling products and services or making appointments.An outbound call center may be a traditional call center or a virtual call center.More: An inbound call center is a call center where telephone agents field only incoming phone calls for a company or organization.Inbound call center agents often provide customer service or technical support to callers but can also sell products and services or make appointments.Related Information: All About Sales Jobs From Home For call center agents the phrase “talk time” has another meaning, outside of their cell phone plan.In a call center, talk time is the amount of time the agent spends with a customer on the telephone.In the non-hourly pay structures, agents are paid only for talk time, not for time waiting for calls.It begins with the initial greeting and ends with the disconnect.
If you want to get started working at home as a home (or virtual call center agent), you’ll need to know the lingo.
Here are a few terms you may encounter as you research this work-at-home career field.
An inbound call center may be a traditional call center or a virtual call center.
Related Information: Setting Up Your Own Call center at Home An outbound call center is a call center where telephone agents or telemarketers only make outgoing phone calls for a company or organization.
However, it can also be used to determine an agent’s pay.
Call center pay structures vary--some pay hourly and some pay on a per-minute and per-call basis.